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Contact Us

Contact: Susan

Email:Susan@tntoolcabinet.cn

Tel:+86-769-33227619

Mob:+86-13412357931

Fax:+86-769-85611224

Web:  www.tntoolcabinet.cn

www.tnwarehousestorage.com

Address:  Second Industrial Zone, Yangwu Village,

Dalingshan Town, Dongguan, Guangdong,China

Zip Code: 523839

FAQ Test

Shipping

◆Please check your shipping address carefully before purchase.If you want us to send it to another receiver’s name and address,pls leave message in the transaction.(Write correct shipping information on PayPal transaction

◆Brazil customers pls leave messager about the CPF No. or CNPJ No..

◆Please check that whether your shipping destination belongs to the remote area or not before placing an order. If it does, please contact us to adjust the shipping fee before your payment or you can initiatively contact us to pay the extra freight because of the remote areas. Or we won't deliver the goods before we get the complete shipping fee.

◆Most goods can ship by the Hongkong post,DHL,EMS,UPS,customer can chioce the best method yourself.

◆Delivery time depends on destination and other factors, usually it may takes up following business days.

◆  Hongkong post air Mail:10-20 days

◆  DHL : about 3-5 business days

◆  UPS : about 3-5 business days

◆  EMS :about 7-10 business days

☆If u need it urgent,pls don’t choose HK post air mail. Usually HK post is very slowly.

◆Dispatch arranged within 24-72hours once your payment is finished.

◆We try our best to provide you the most reliable,affordable way of shipping service. But sometimes international delivery is highly depended on the local customs and post service. If you do not receive your item on time, please contact us immediately for further assistance.

◆Before your sign in if you found the appearance of package have been damaged, pls claim to shipping company for the damaged goods.

☆All goods with the good packing.We kown good packing is very important in international transaction.

 

Warranty Returns

◆Most goods offer 30 days warranty.

◆All goods will be careful checked and tested before shipments. Provides the high-grade goods, the ultra value service, is we continuously pursues!

◆But your know that nothing is 100% perfect

 General defective return procedure:

◆Receive the report about defect products from client → return the defect products to confirm the goods→test the defect and make report → communicate with client about solution.

◆Incorrect items must be returned within 7 days of receipt in order to get the exchange.

◆If your item is D.O.A (dead on arrival),non-functional or defective and we are unable to replace your item with the same or a similar product, a refund will be issued. Refunds are for the bid amount less Shipping cost only.

◆Returns accepted only for defective items or incorrect items.The buyer will be responsible for the shipping cost of returning items regardless of the cause of return. If an item is returned and nothing is found wrong with it, the customer is responsible for the all shipping charge.

◆International Customers are responsible for import duties. If the goods is hold at the customs of the destination country or transferred country,the buyer will be responsible for the customs clearance.We will do our best to give assistance.If destination country or transferred country customs clearance causes buyer not received the goods,refund or replace is not issued.

◆We do NOT issue a refund or replace if item artificially damaged,was tampered with or warranty sticker was removed.

☆Some cell phone spare parts and other electronic products spare parts not issue a full amount refund or replace if item already used(Such as the original lcd screen protect film already move; flex cable have glue or solder very hard clear away)

 

Feedback and Contact us

◆After the payment,pls check your email once a day at least.Maybe be have important message to you.

◆Pls leave your contact information(email/msn/skype)in the messager.So If have urgent thing,We can contact you the first time!

◆Any other questions pls don’t hesitate leave massege to us.We will reply you soon.

◆Working Time(Beijing China time)

   Am 10:30—Am 2:30   (16hours)

 

◇International Buyers – Please Note:

☆Import duties, taxes and charges are not included in the item price or shipping charges.

   These charges are the buyer's responsibility.

☆Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

☆In order to reduce import tax for u,Maybe we will declare it as a`GIFT'with a lower value.

    This lower value does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules.

 

☆When you buy from Sowen Digital LTD, your satisfaction is our number one priority.Please do not hesitate to contact us for any question.Thanks!

 

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